Delivery USA
Delivery Methods & Costs
Orders will be dispatched through USPS or UPS depending on shipping address on a 2-5 day service. Equinutritive offers free shipping on all orders.
Delivery Timings
All orders placed before 12pm CST (Monday - Friday) will be dispatched the same day.
We aim to dispatch orders as quickly as possible. If normal conditions apply, orders placed before 12pm CST will be dispatched the same day (working days only) and orders placed after 12pm CST will be dispatched the next working day.
Generally, delivery takes 2-5 working days however in some cases may take up to 7 working days. We are unable to replace lost shipments until 10 days after dispatch. We are not responsible for delays caused by force majeure conditions or indirect damages caused due to delays.
Order Tracking
Equinutritive will provide a tracking number via email once an order has been dispatched. In order to receive this email, it is important the email address 'enquiries@equinutritive.com' is whitelisted in the inbox of the buyer. Tracking numbers can be used to independently track an order.
Returns
Returns accepted on all unopened product within 7 days of receipt. Any shipping costs incurred for returns are the responsibility of the customer. Returns can take up to 5 working days once the returned product is received by our warehouse team.